What’s on your mind?
From everyday wellness to fertility support and chronic conditions, our TCM experts help you make sense of your symptoms and build a plan tailored to your needs.
Natural Healing, Personalised to You Anytime, Anywhere
With over 35 years of expertise, our certified TCM experts provide professional, confidential care directly to you—available 24/7 and trusted by clients worldwide.
Start Initial Assessment
Email Consultation
£ Free
Session- Fill in a short form with your symptoms
- Introductory email consultation & root causes of your condition
- Receive herbal and supplement suggestions
Additional charges apply for supplements, herbal tea
Initial ConsultationRecommended
£ 50.00
Session- Get a full 1:1 consultation and diagnosis
- Unlock holistic health insights and product advice
- Ask any treatment or product questions
Additional charges apply for supplements, herbal tea
In Depth
£ 100
Session- Longer in-depth expert consultation
- Only with our Senior TCM Expert (30+ yrs experience)
- Get tailored treatment and advice
- Ask all questions about your health
- Treatment overview and next step
Additional charges apply for supplements, herbal tea
Diet Plan
£ 25
Tailored Plan- Based On TCM : Yin Yang Philosophy
- Easy-to-follow: Simple day to day plan and reference guide.
- Personalised : Tailored meals via email within 48 hours
Additional charges apply for supplements, herbal tea
Notes: Once your consultation is purchased, we’ll be in touch within 1 working day via phone , email or call to schedule your appointment and gather any info needed to prepare for your personalised session. We look forward to supporting your wellness journey!
HOW ONLINE CONSULTATION WORKS ?
Choose Your Consultation Type
- Video, phone, or email — flexible options to suit your schedule
- Transparent pricing. No hidden fees
Submit a Short Form
- Takes less than 5 minutes
- Upload a tongue photo for accurate TCM diagnosis
- Your info stays 100% confidential
Get Matched With a TCM Expert
- Your form is reviewed by our expert team
- We’ll reach out within 24 hours to schedule your consultation
- All consultations are led by certified practitioners
Receive Personalised Guidance
- Get advice on herbs, lifestyle, and treatment
- Herbal supplement shipped to your door
- Ongoing support to monitor and adjust your plan
Why Patients Trust Us
30+ Years of Clinical Expertise
Experienced & certified TCM experts that are members of either the British Acupuncture Council (BAcC) or the Association of Traditional Chinese Medicine (UK) (ATCM)
International Service
We proudly serve clients worldwide, delivering authentic TCM care right to your doorstep — with reliable international shipping
Tailored made Treatment
Personalised treatment plans based on your own individual condition to help you achieve your health goals
Confidential & Fast Response
Your privacy is our priority. Submit a quick online form and get connected with a practitioner — often within 24 hours
Success Stories At GinSen
Discover hundreds of couples who have conceived with us
We hope these stories give you hope and inspired you to a natural alternative approach with Chinese Medicine.
We carefully tailor treatments to the individual with experienced fertility experts
Our experts are happy to answer any questions you have and help you get the treatment that’s right for you.
If you’d like to learn more about the power of herbs, herbal supplements and other natural drug free treatments why not arrange a consultation today?
Fill in the consultation form above and one of our experts will get back to you in the next 48 hours.
Our treatments are all natural and recommended products are made from herbal ingredients only.
We are open seven days a week, and offer worldwide virtual consultations via WhatsApp, Email, Call or in our 2 London clinic in (Chelsea & Kensington).
Prefer In-Person Care?
Clinic Appointments
Start with A Consultation
Unsure what’s best for you? Speak to our Chinese Medicine experts today
Most Asked Questions By Patient
Is the free email consultation really free?
Yes — no hidden charges. It’s our way of helping you get started and see if Chinese medicine is right for you.
What happens after I submit a free consultation?
After you submit the form, our expert TCM team takes a look at your symptoms and tongue photo.
Within 24 hours, our specialist provide personalized recommendation straight to your inbox — no video call needed!
You’ll get helpful advice on herbs, lifestyle, and the best next steps. Everything stays private and is reviewed by qualified practitioners only.
Is my personal information safe?
Absolutely. Everything you share with us stays 100% confidential.
Your form, photos, and health details are only seen by our professional TCM team — never shared or used for anything else.
We take your privacy seriously, and handle all information with care and respect.
What’s the difference between the Initial and In depth sessions?
Both sessions include a personal consultation with one of our TCM, along with tailored advice, supplement recommendation, and answer question— but here’s the key difference:
- Initial Session – Quick & Focused
A shorter consultation to get you started. It’s designed to help us understand your health concerns in depth. We’ll explore your symptoms, medical history to create a clear picture of your overall well-being, talk about the root cause, diagnosis and treatment suggestions. - In Depth Session – In-Depth & Comprehensive
A full 1-hour consultation where we dive deep into your health concerns with our senior expert (TCM 30+ years experience). You’ll get a complete diagnosis, lifestyle and dietary tips, and plenty of time to discuss everything in detail.
Just choose the level of detail and time you’re looking for!
Do I need to install anything for video calls?
No – there’s nothing you need to install.
We use WhatsApp for 1:1 video or voice consultations, so if you already have WhatsApp on your phone or computer, you’re all set.
If you don’t have WhatsApp yet, you can download it for free on any smartphone or desktop.
For free email consultations, there’s no video call — you’ll receive a written email recommendation from our specialist after submitting your consultation form.
After my purchase of the consultation, how soon will i get consultation ?
We’ll get in touch within 24 hours during our office hours—via phone call, WhatsApp, or message—to arrange your consultation at a time that suits you. If your purchase is made outside of office hours, we’ll contact you on the next working day.
Do I need to speak Chinese for the consultation?
No — all consultations are conducted in English by certified practitioners experienced in working with international clients. We kindly ask clients who are not speak english, please a fluent English-speaking companion to accompany you during your consultation. Due to the personalised nature and complexity of our treatments, we are unfortunately unable to provide translation services at this time. We appreciate your understanding.
How soon will I get the consultation after my purchase ?
Once your consultation is purchased, we’ll be in touch within 1 working day via phone, email or call to schedule your appointment and gather any info needed to prepare for your personalised session. We look forward to supporting your wellness journey!
Are the doctors licensed?
Yes — you’ll be in very experienced hands!
Our TCM experts have over 30 years of clinical experience and are fully certified. They’re members of professional bodies like the British Acupuncture Council (BAcC) and the Association of Traditional Chinese Medicine UK (ATCM).
So you can feel confident you’re getting safe, high-quality care from trusted practitioners.
Our Trusted & Certified Team
- Author of “ The Yin Yang Guide to Weight Lose”,
- Member of the British Acupuncture Council ( BAcC)
- Ex-membership of Association of Traditional Chinese Medicine and Acupuncture ( ATCM)
- Membership of The Royal Society of Medicine ( RCM)
My expert experience area :
- Infertility
- Woman’s health
- Weight Loss
- Chronic difficult conditions
Hello, everyone! I am Lily Li Hua, a Chinese Medicine herbalist, acupuncturist, infertility specialist with over 30 years of clinical experienceI founded the GinSen Clinics in 2002 in London, I am passionate about developing Chinese Medicine to help Western People to learn about the power of Chinese Medicine Yin Yang balance philosophy, and staying in natural health, I have learned in both Western and Chinese Medicine. My family has been the 5th generation to work on natural health using the old medical system of Chinese Medicine.
I have worked in the general health field for 20 years, helping thousands of patients with their different health issues or well-being concern. In the latest 15 years, I have become a specialist in infertility and woman’s health. As 1 in 7 women or couples are having trouble naturally conceiving, many women suffered from hormone imbalance and reproductive organ disorders. I believe that Chinese Medicine is the best option for their infertility and natural hormone balance with less financial cost and no side effects. Chinese Medicine, is a natural therapy and holistic approach, combining the use of herbal food ingredients. Chinese Medicine is to help patients to eliminate their symptoms and treat the root of the cause.
I have a successful track record to help many couples to be parents, in the recent 5 years, I helped many women to prepare for IVF treatment to be single mothers as well. People visit me in our clinics and also visit me online during covid-19 until today.
I believe in giving people philosophy and educating them to have a Yin Yang balance lifestyle that could prevent and recover from lots of health problems.
So in the latest 15 years, Our company worked on free online education through a youtube channel and blog channel. I published a book named “ Yin Yang Guide to Weight Loss”. We have great feedback from our audience.
Li Jingli ( Dr Li )
A membership of Association of Traditional Chinese Medicine and Acupuncture ( ATCM)
30 Years clinic experience
My most expert experience area :
- Infertility for man and woman
- Women’s health
- Pain and Stress
- Skin disorder
- Weight Loss
- Chronic Indigestions
Hello, I am TCM Expert Jingli Li from GinSen Clinics, team leader of the Kensington branch. I have been working as a Chinese Medicine practitioner for over 30 years. With my theoretical and practical knowledge, I can give you general medical care and also treat the most difficult conditions, especially as the covid-19 epidemic disease.
I had over 20 years the Chinese Medicine experience in a military hospital in China, now I have about 10 years of experience working in London to continue my profession. I have deep knowledge and experience in Chinese Medicine. As a TCM practitioner, I always study deeply into the patient’s medical history and pay attention to the patient’s lifestyle. In the Chinese Medicine field, I have experienced different health problems. In recent years, I have had great attention to treating women’s health and both gender infertility.
I am in management of the Kensington Clinic, feel free to contact me through booking a consultation, I am always here for help!
TCM Expert CaiJun Liu
My most expert experience area :
- Male and Female infertility
- Women’s health
- Psycho-Emotional well-being
- Pain and stress management
- Skin disorders
- Indigestion
- Chronic and difficult conditions
Liu’s academic background includes a degree from Bachelor of Medicine, Chinese Medicine, Guangzhou University of Chinese Medicine in China and furthered her studies at the Singapore College of Traditional Chinese Medicine. This comprehensive training equips her with a deep understanding of both Western medical principles and traditional Chinese healing methods.
In her practice, Liu emphasises the significance of optimising reproductive system function for conception, recognizing its essential role in overall bodily harmony. When crafting personalised treatment plans, she takes into account various factors such as physical health, lifestyle choices, and stress management.
Liu’s approach integrates a diverse range of modalities, including acupuncture, moxibustion, cupping, personalised dietary and lifestyle recommendations, as well as Chinese herbal remedies. She enriches his practice with contemporary Western medical insights, ensuring a holistic and effective approach to healthcare.
TCM Expert Xiao Yan Wang ( TCM Expert Cindy )
A membership of Association of Traditional Chinese Medicine and Acupuncture ( ATCM)
30 Years clinic experience
My most expert experience area :
- Infertility for men and women
- Woman’s health
- Pain and Stress
- Skin disorder
- Indigestion
- Chronic Difficult conditions
Hello, I am TCM Expert Cindy Wang from GinSen Clinics. I got my bachelor’s degree from the Heilongjiang University of Chinese Medicine. I have over 20 years of clinical experience in Chinese Medicine in China and the UK, and I really appreciate my job because I am always deeply encouraged by the patient’s recovery, it gives me faith and motivation to continue working in my career in Chinese Medicine.
I have helped a lot of patients with general conditions related to gynaecology, mental health, and dermatology as well. No matter whether you are facing obstacles in your family planning or you are conceived but still have other concerns, I am here to give you personalized advice to use different natural treatments like acupuncture, moxibustion, cupping, and herbal supplement.
I have been working on GinSen for 5 years yet, If you want to book a consultation with me, I am here to explain more to you!
Dr Yan Hua Jiang ( Dr Helen )
A membership of Association of Traditional Chinese Medicine and Acupuncture ( ATCM)
30 Years clinic experience
My most expert experience area :
- Infertility for man and woman
- Woman’s health
- Pain/Stress / Insomnia
- Beauty and Anti-ageing
- Indigestion
- Chronic Difficult conditions
I have over 30 years of clinical experience in Chinese Medicine in China and the UK, and I really appreciate my job because I am always deeply encouraged by the patient’s recovery, it gives me faith and motivation to continue working in my career in Chinese Medicine.
I have helped a lot of patients with general conditions related to gynaecology, and dermatology, or work on the best interest of Anti-ageing and beauty concern as well. No matter whether you are facing obstacles in your infertility or hormone imbalance, or chronic fatigue, indigestions etc. I am here to give you personalised advice to use different natural treatments like acupuncture, moxibustion, cupping, and herbal supplement.
I have been working on GinSen for 7 years yet, If you want to book a consultation with me, I am here to explain more to you!
TCM Expert Cora (TCM Expert)
Member of Association of Traditional Chinese Medicine and Acupuncture ( ATCM)
My most expert experience area :
- Woman’s health
- Man’s Health
- Pain / Stress /insomnia
- Skin disorder
- Indigestion
- Beauty and Anti-ageing
TCM Expert Wen ( TCM Expert Wen )
Member of Association of Traditional Chinese Medicine and Acupuncture ( ATCM)
My most expert experience area :
- Man’s Health
- Infertility and woman’s health
- Pain and Stress
- Skin disorder
- Indigestion
- Difficult chronic conditions
Doctor Wen is a dedicated Chinese Medicine Practitioner with over seven years of clinical experience in Hong Kong (2017–2024), offering personalised treatments for a wide range of health concerns through the lens of Traditional Chinese Medicine (TCM). Drawing from classical foundations and modern clinical insight, Doctor Wen integrates acupuncture, herbal medicine, cupping, and tuina (therapeutic massage) to support patients
With a deep understanding of Qi, Blood, and organ balance, Doctor Wen tailors each treatment to the individual, aiming not only to relieve symptoms but to harmonise the root imbalances beneath them. Known for a calm, compassionate approach, Doctor Wen walks alongside each patient with attentiveness and care — restoring vitality, resilience, and overall wellbeing.
His mission is to offer clear, effective consultations and tailored treatment plans that deliver fast, meaningful results. Whether you’re just beginning your health journey or seeking continued support, his treatments are designed to guide and restore.You can visit him in clinic or connect conveniently through an online video consultation.
