Delivery Information

Ordering and Shipping

Standard Delivery
Please allow up to five working days for delivery. Please note that we will need to wait seven working days from the date of dispatch before we can investigate the non-arrival of an item.

Express Delivery

Express Delivery requires a signature or photo taking, please ensure that someone is at your delivery address within the delivery times. Failure to do so may cause unnecessary delays and Ginsen will not be liable.

Cut off time for this service is 12:00pm Monday-Friday (excluding Bank Holidays). Orders are subject to stock availability.

Delivery of Products

We will arrange for delivery of the products you order by the method and to the address which you specify in the check-out procedure. However, the time for delivery will not be essential to the contract between us. We use third party service providers for deliveries.

If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges.

If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 14 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.

International Orders

We deliver to most of the cities in Europe, Asia, Middle East and America through standard and international Signed For service.

We cannot guarantee delivery dates for overseas deliveries as they are subject to customs clearance in the destination country. Some items are restricted and cannot be sent abroad.  Please feel free to place your order and we will let you know if there is any problem.

Customs Duty

Any Duties are costs may occurs while buying a product that’s shipped from uk to international country. These charges must be paid by the recipient of the parcel and vary from country to country. Unfortunately, we have no control over these charges, and cannot tell you what the exact cost will be (if there is any). Please be aware the customs charge are not include in the order fee.

Weekend Orders & Delivery

Orders placed before 11am on a Weekday are typically dispatched same-day. Orders placed over the Weekend (or Bank Holiday) will be processed & dispatched on the following working Day .

Delivery Subject to Stock Availability
Due to the range and the nature of our product, we cannot guarantee that all items are available at all time. We will get in touch if any of the products you have ordered are not in stock and will recommend an alternative if appropriate. This does not affect your statutory rights.

Payment Methods:
We accept Visa, Visa Delta, MasterCard, Maestro (Switch), Visa Electron, Solo and American Express for purchases on this site. Payment is taken when goods are dispatched.

Order Assistance:

If you need assistance placing your orders please phone our customer service team at +44(0)2079377968 and we’ll be happy to answer any enquires.

Traditional Chinese Medicine, 100% Natural Remedies, Herbal Capsules, Herbal Tea, Food Supplement,  Concentrate at 7:1 ,UK Made

Returns

We operate a “no quibble” returns policy, but we do request that wherever possible all orders are returned to us within 14 days of receipt if deemed unsuitable. We recommend using a track-able delivery service such as Royal Mail Recorded Delivery. We cannot be held responsible for loss or damage to goods whilst they are being returned.

Once we receive the products and have inspected them, we will either refund your payment or replace the products depending up on your request.

 

International Orders

For international orders ( Order outside of UK)  once the order has been received and you choose to return, the postage fee cannot be refunded. For safety reasons and due to the nature of customised orders such as customised herbs and herbal teas these are not eligible for refund.

UK Order 

For order in UK, for safety reasons due to the nature of customised orders such as customised herbs and herbal teas these are only eligible for exchange and cannot be refunded.

 

Refunds will be made to the card that was used in the original purchase or a cheque made payable to the card holder if the card is no longer valid.  If the product returned is not in fully re-saleable condition or the packaging is damaged, we do reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.

If you are returning items that are damaged, mis-shipped or the result of an error on our part, you will be refunded the total amount of the order.

Items should be returned in their original product packaging and you must follow our instructions for returning goods (see below).

Instructions for Returning Goods

Step 1: Obtain the Returns Authorisation Number by calling to our customer service on 0044 (0)2079377968.

Step 2: Include a cover note clearly stating the Returns Authorisation Number, a brief description of the problem and whether you would like a refund or exchange.

Step 3: Ensure the items are properly packed to prevent damage in transit. We cannot be held responsible for loss or damage to goods whilst they are being transited.

Step 4: Return the package to:

Ginsen Clinic

15 Kensington Church Street

London W8 4LF

United Kingdom