Based on 118 reviews
17:39 14 Dec 19
Brilliant, very helpful. Treatment works incredibly well
19:48 09 Dec 19
I w,ould like to recommend GinSen Clinic (Kensington) Chinese medicine products and treatments for any family who have been trying to conceive (after natural and IVF treatments) with no positive result. My wife and I have been trying for about a decade and spent tens of thousands pounds on alternative treatments with no positive result. Then, we met Dr. Lily Lihua and Dr. Helen Jiang of GinSen Clinic and we were optimistic with their interventions after their diagnosis. That gave birth to our testimony. My wife conceived naturally with no difficulty after taking their natural herbal products within the first month.
18:39 14 Nov 19
I've received herbs and herbal teas prescribed by Dr. Li and I've had excellent results taking these herbs as prescribed. Whenever I'm visiting London, which is about 3 times a year, I drop by GinSen to see Dr. Li for a consultation. If I lived in London, I'd go more regularly!
12:43 15 Oct 19
I would like to say that I'm very happy with the tea and I defiantly recommended. Thank you very much
17:16 18 Sep 19
I’ve been going for weekly acupuncture treatments for about five weeks now, and I’m very happy with the service I’ve received. I came for help with my immune system and general tiredness. They’ve been checking how my general well-being is each week before I receive my treatment, and making recommendations accordingly - I’m very impressed with that as I was only expecting to get the treatment! Since I’ve been coming I’ve been feeling calmer and I have more energy. There’s a really nice atmosphere, and I’ve found all the treatment sessions very comfortable. Highly recommend!
06:25 28 Aug 19
I went to Ginsen for an acupuncture treatment and really enjoyed it. The staff very helpful and the treatment was very efficient. Thank you!
12:05 19 Aug 19
I had my first acupuncture here on Saturday for some neck and shoulder pain. It was a good experience and I will definitely me back. I felt so relaxed afterwards and shoulder feels great. Thank you!
08:50 17 Aug 19
I had a multiple treatment session, including acupuncture, cupping and massage, for a shoulder problem. The staff was great and I've noticed a big improvement in my mobility. Very pleased with the results.
21:35 24 Jul 19
I came to this clinic with loads of different health issues: as bloating, cold feets, poor blood circulation,water retention, crazy fatigue and tiredness, poor memory, waking up at nights more than 3 times for going to the toilet. After first week using the herbal tea and chinese medicine I stopped wearing socks for sleeping (I used to wear all year long for a few years). Slowly starting to have more energy, better mood, no more bloating, also i have some nights, when I don't wake up at all, which is amazing! I love chinese fire cupping and acupuncture. Highly recommend for anyone.
12:06 17 Jul 19
A friend recommended this place to me for acupuncture. The acupuncture and moxibustion was five-stars and helped me so much. I received great attention to my needs and a considered, very knowledgeable service. I will return. Thanks very much.
18:11 05 Jul 19
My dear friend that works as a masseuse at Gin Sen clinic recommended this place and arranged for me, a free consultation with doctor Miss Cindy. The doctor made a diagnosis and I tried acupuncture and cupping for first time in my life. When I came out of the treatment room and saw my face glowing in the mirror, I knew that my body liked what happened in the treatment room! As I walked out of the clinic I felt lighter and my tiredness, my knee and back pains had disappeared.The same night I slept for many hours and rested deeply. I am feeling balanced and happy again and this is why I decided to invest and take care of my health and well being. It was like Miss Cindy's needles blew a wave of energy within my body and mind, taking away my pains and anxieties and allowing me to be in the present moment! The experience of a balanced energy relaxed me in a deeper level and I feel confident! I am sharing my acupuncture experience with my friends and I am grateful for Miss Cindy's practice as she is a very knowledgeable and intuitive doctor. I highly recommend Gin Sen Clinic, the people and the therapeutic treatments they offer, as well as the welcoming and smiling receptionists that make Gin Sen clinic an amazing experience of wellbeing in the centre of London!
11:24 20 Jun 19
I moved from NYC to London with a very hectic transition all while wanting to start my family. After months of trying I saw dr lily and started a series of acupuncture, moxi and herbal tea. Not only did I get pregnant but I felt better. My skin and digestion improved. Two years later I am still a patient. Thank you Dr. Lily!
09:04 19 May 19
Dr Lili and her team are outstanding. They are not only professional, but also very empathetic. Thanks to the great treatments (acupuncture, massage and herbal teas) I I feel not only physically balanced, but also mentally, emotionally. I can warmly recommend this place to anyone.
10:00 20 Apr 19
My son has had a severe case of eczema since he was 2 years old. He is now 10 years old. On a holiday trip to London we stumbled upon the GinSen clinic and met Dr. Lily. After a an acupunture program his skin condition has improved dramatically. We went to London for a holiday but came away with a life changing experience for my son.
16:02 06 Apr 19
Had my first cupping experience here and while I was apprehensive it actually wasn’t bad. I did not find it painful at all. I like the acupuncture here as well along with the massages.
18:28 24 Mar 19
I saw Dr Lily a couple of times for acupuncture, cupping and other treatments. She was always very professional and efficient. Everyone in store wants to help. A very flexible approach if you need to change an appointment. I wish GinSen had more offers/discounts on the herbs as they are quite expensive, but one hopes they work well. Overall satisfied customer.
16:41 24 Mar 19
Excellent experience. I arrived on whim, not regular to acupuncture, and am extremely satisfied by the results. The emotional and mental benefits are immensely helpful it became immediately part of my health routine. The staff are highly knowledgable and professional. I was offered tea on arrival and an insightful doctors consultation. I would recommend the service to others.
18:58 03 Mar 19
I have been seeing Dr Lily for various ailments over the last 4 years or so and I find her to be efficient and methodical in her approach to remedying the illness at hand. Her initial investigation and her questioning of symptoms is thorough. Her advice and explanation of the treatments recommended is clear and always very well explained. I have recommended Dr Lily to family and friends who have also become returning customers, satisfied with Dr Lily's service. The clinic is clean and on occasion where I have been late/their appointments have over run, they have been flexible and made other arrangements for my convenience.
16:18 26 Apr 18
Don't go to this clinic. Update: The response from owner makes zero sense as I used my debit card and the transaction was accepted at time of service...so she was paid that day. Had my bank flagged it, the transaction would have been declined. The owner is literally crazy. Original review: I was going to give it 3 stars (acupuncture was good, but massage was terrible- nearly injured my hamstring and herbal treatment is extortionately expensive). However, I can say that you should avoid this company and clinic at all costs after what just happened. I just received a phone call from the owner which was beyond unprofessional and upsetting. She started out the call asking if I received services, which I confirmed, then she stated the amount I paid, which I also confirmed..then began to tell me that my bank denied the transaction which I said that I didn't believe that was true as I saw it debited on my account. She then said "so you admit you were here?" I said yes, then she said "I have recorded the conversation that you are lying and not paying for services and that is fraud." I was stunned as It is patently untrue and I am currently looking at the receipt and the debit on my bank account for services paid and also just called my bank to make sure the transaction did go through and wasn't flagged for some strange reason. My bank confirmed the debit to my account over a week ago. So this interaction was beyond offensive and wrong on so many levels. First of all if there was any reason why my bank rejected the transaction, one would think it would be in the best interest to inquire about it with the client and not accuse the client of lying and fraud. For mediocre services at best and a whole lot of crazy, definitely AVOID.
16:10 20 Apr 18
A wonderful massage today with an excellent therapist. Very professional. The best massage I have ever had! I will come again! 10/10. Thank you. I would highly recommend..
14:25 20 Apr 18
The specialists in GinSen are very helpful. They have suggested me to take herbal medicines as well as to have acupuncture sessions in order to help me improve my health. I was feeling tired all the time last year, after following the instructions of the specialists, I feel much better these days. Also, my hands and feet were cold most of the time and after taking the herbal medicines as well as the treatment, they are not cold anymore. I highly recommend GinSen for people who want to try alternative way in improving their health.
07:30 08 Apr 18
You can't imagine how helpful and supportive of GinSen! Get treatment from them not only let you feel stress release, refreshed, or solve problems. They help you better take care of yourself body as well as your heart!
17:26 27 Feb 18
I showed up here today thinking I had a 12:00 appointment, but it turns out, I had made the appointment for the Kings Road location. The very kind and professional receptionist called the other location for me, canceled that appointment, and booked me in for an appointment at this location just hours later, as it was more convenient for me. She booked me in for a free consultation and said there would be time for the acupuncture treatment after, if it was required. The doctor was helpful and thorough and performed a pain-free acupuncture. I was very happy with the service. She also recommended I try an herbal facial wash to help with my skin problems, which I agreed to. Unfortunately, I didn’t ask the price and ended up paying £58 for a 7-day supply of herbs - much more than I’m comfortable paying ever again, especially because the directions are extremely confusing and there was no information given about what the herbs actually are. I called back a few days later to ask if I could return the unused herbs, as I was feeling uncomfortable about using them during pregnancy (as I knew nothing about them) and uncomfortable with the price, but the doctor basically just argued with me and didn’t explain what the herbs are. So now I have super expensive herbs that I don’t feel comfortable using because I still don’t know what they are. Unfortunately I don’t think I’ll be going back there again.