10:00 20 Apr 19
My son has had a severe case of eczema since he was 2 years old. He is now 10 years old. On a holiday trip to London we stumbled upon the GinSen clinic and met Dr. Lily. After a an acupunture program his skin condition has improved dramatically. We went to London for a holiday but came away with a life changing experience for my son.
16:02 06 Apr 19
Had my first cupping experience here and while I was apprehensive it actually wasn’t bad. I did not find it painful at all. I like the acupuncture here as well along with the massages.
18:28 24 Mar 19
I saw Dr Lily a couple of times for acupuncture, cupping and other treatments. She was always very professional and efficient. Everyone in store wants to help. A very flexible approach if you need to change an appointment. I wish GinSen had more offers/discounts on the herbs as they are quite expensive, but one hopes they work well. Overall satisfied customer.
16:41 24 Mar 19
Excellent experience. I arrived on whim, not regular to acupuncture, and am extremely satisfied by the results. The emotional and mental benefits are immensely helpful it became immediately part of my health routine. The staff are highly knowledgable and professional. I was offered tea on arrival and an insightful doctors consultation. I would recommend the service to others.
18:58 03 Mar 19
I have been seeing Dr Lily for various ailments over the last 4 years or so and I find her to be efficient and methodical in her approach to remedying the illness at hand. Her initial investigation and her questioning of symptoms is thorough. Her advice and explanation of the treatments recommended is clear and always very well explained. I have recommended Dr Lily to family and friends who have also become returning customers, satisfied with Dr Lily's service. The clinic is clean and on occasion where I have been late/their appointments have over run, they have been flexible and made other arrangements for my convenience.
16:18 26 Apr 18
Don't go to this clinic. Update: The response from owner makes zero sense as I used my debit card and the transaction was accepted at time of service...so she was paid that day. Had my bank flagged it, the transaction would have been declined. The owner is literally crazy. Original review: I was going to give it 3 stars (acupuncture was good, but massage was terrible- nearly injured my hamstring and herbal treatment is extortionately expensive). However, I can say that you should avoid this company and clinic at all costs after what just happened. I just received a phone call from the owner which was beyond unprofessional and upsetting. She started out the call asking if I received services, which I confirmed, then she stated the amount I paid, which I also confirmed..then began to tell me that my bank denied the transaction which I said that I didn't believe that was true as I saw it debited on my account. She then said "so you admit you were here?" I said yes, then she said "I have recorded the conversation that you are lying and not paying for services and that is fraud." I was stunned as It is patently untrue and I am currently looking at the receipt and the debit on my bank account for services paid and also just called my bank to make sure the transaction did go through and wasn't flagged for some strange reason. My bank confirmed the debit to my account over a week ago. So this interaction was beyond offensive and wrong on so many levels. First of all if there was any reason why my bank rejected the transaction, one would think it would be in the best interest to inquire about it with the client and not accuse the client of lying and fraud. For mediocre services at best and a whole lot of crazy, definitely AVOID.
16:10 20 Apr 18
A wonderful massage today with an excellent therapist. Very professional. The best massage I have ever had! I will come again! 10/10. Thank you. I would highly recommend..
14:25 20 Apr 18
The specialists in GinSen are very helpful. They have suggested me to take herbal medicines as well as to have acupuncture sessions in order to help me improve my health. I was feeling tired all the time last year, after following the instructions of the specialists, I feel much better these days. Also, my hands and feet were cold most of the time and after taking the herbal medicines as well as the treatment, they are not cold anymore. I highly recommend GinSen for people who want to try alternative way in improving their health.
07:30 08 Apr 18
You can't imagine how helpful and supportive of GinSen! Get treatment from them not only let you feel stress release, refreshed, or solve problems. They help you better take care of yourself body as well as your heart!
17:26 27 Feb 18
I showed up here today thinking I had a 12:00 appointment, but it turns out, I had made the appointment for the Kings Road location. The very kind and professional receptionist called the other location for me, canceled that appointment, and booked me in for an appointment at this location just hours later, as it was more convenient for me. She booked me in for a free consultation and said there would be time for the acupuncture treatment after, if it was required. The doctor was helpful and thorough and performed a pain-free acupuncture. I was very happy with the service. She also recommended I try an herbal facial wash to help with my skin problems, which I agreed to. Unfortunately, I didn’t ask the price and ended up paying £58 for a 7-day supply of herbs - much more than I’m comfortable paying ever again, especially because the directions are extremely confusing and there was no information given about what the herbs actually are. I called back a few days later to ask if I could return the unused herbs, as I was feeling uncomfortable about using them during pregnancy (as I knew nothing about them) and uncomfortable with the price, but the doctor basically just argued with me and didn’t explain what the herbs are. So now I have super expensive herbs that I don’t feel comfortable using because I still don’t know what they are. Unfortunately I don’t think I’ll be going back there again.